You may cancel your order free of charge at any time before it ships. Contact us as soon as possible at support@hearthdepot.com or +1 (888) 398-1887 with your order number. If the order has not yet left the warehouse, we will cancel it and issue a full refund to your original payment method. Because we process orders quickly, we recommend calling us for the fastest response.
Some products are manufactured to your specific configuration after you place the order. These orders may be cancelled free of charge within 24 hours of purchase. After 24 hours, once production has begun, custom and made-to-order items cannot be cancelled. Product pages indicate when an item is custom or made-to-order.
If your order has already shipped, it can no longer be cancelled. You may instead refuse the delivery when the carrier arrives (for undamaged shipments, the order will then be processed as a return under our Returns & Refunds Policy, and applicable return costs may be deducted from your refund) or accept the delivery and start a return under our Returns & Refunds Policy.
Cancelled orders are refunded in full, including any shipping charges paid, to your original payment method within 5–10 business days of cancellation confirmation.
We do not sell subscriptions, and no orders renew or re-bill automatically. Every charge is a one-time purchase that you place yourself.
In rare cases we may need to cancel an order (for example, due to a pricing error, stock unavailability, or suspected fraud). If this happens, we will notify you promptly and issue a full refund immediately.
Email: support@hearthdepot.com
Phone: +1 (888) 398-1887
Mail: BE-COMMERCE LLC, 30 N Gould St Ste 24751, Sheridan, WY 82801, USA