We're here to help with product questions, order status, returns, and warranty support.
Phone: +1 (888) 398-1887
Monday–Saturday, 8:00 AM – 8:00 PM (Eastern Time)
Email: support@hearthdepot.com
We respond to all emails within 1-3 business days.
Mailing address:
BE-COMMERCE LLC
30 N Gould St Ste 24751
Sheridan, WY 82801
United States
Please note: this is our business mailing address, not a showroom or return warehouse. Do not send returns to this address — contact us first to receive a Return Merchandise Authorization (RMA) and the correct return destination, as described in our Returns & Refunds policy.